This is the story of poor 40-year-old Robert Dziekanski. He was flying first time, to visit his mother and emigrate to Canada. He didn't speak English. She told him to wait by the luggage carousels. He did. She couldn't get in there and waiting outside for hours, thought he missed his flight, and went home. He waited around for many hours. Then he went a little bonkers. Four officers confronted him and wanted to use their toy. Either that or they were too wimpy to confront one unarmed person. Regardless, they tased Dziekanski for non-compliance, killing him.
From the story in the National Post.
Dziekanski, who spoke no English and had never been on a plane before, was unable to find his mother upon arriving at the airport. He remained in a secure customs area for nearly 11 hours and then, appearing dazed and delirious, began throwing around furniture, prompting the 911 call.