That's why this, coming out of Nashville, is interesting:
But in the struggle to run an efficient 911 system, Nashville officials have seen recent success. A 13-month streak of declining 911 calls allowed 2013 to wrap with the fewest since 2009. That helped responders spend more time on real emergencies.But if calls are simply diverted to 311, the actual gains may be minimal. The public needs a way to reach and talk to an actual police officer (and not just the police agency in general).