When 311 is introduced for non-emergency calls, there's always talk about how the new 311 system will ease pressure on the 911 system. That never happens (but "hope springs eternal...").
I can't actually find the 911 numbers, but I know there are more 911 calls now than in 2003, when 311 was introduced here in NYC. (I know because 911 calls always go up).
But what's amazing is how much 311 calls have gone up. Whether this is good or bad is debatable. But it's certainly noteworthy and does cost money.
The 311 system in NYC went live in March 2003. There were 8,383 calls a day average: "As many as 32,023 callers a day"! (Plus $25 million in start up costs plus $27 million-a-year operation.)
Six year later (2010) the system was taking 68,000 calls a day (more than twice as much as the maximum load when the system was introduced).
In 2014, New Yorkers used the 311 system 28 million times! (16% higher than 2011) I had to do the math, but that's 77,000 times a day.
311 call volume will increase. As will 911 call volume. It is written. And maybe increased call volume can increase forever -- or maybe it's a good thing -- but let's not fool ourselves into thinking anything will decrease 911 calls but going back on the promise of unlimited free supply of police services
And kind of related -- and certainly amusing -- in 2012 38% of 911 calls in NYC (not 311) were inadvertent. 10.4 million 911 calls in 2010. Of those, 4 million were "butt calls." I have to assume that these were not handed to patrol officers. But when I was a cop in 2000 (cell phones were just up and coming), 6% of all calls were "911 no voice." And we had to respond to all of them.